Developers in Support? – Maybe Not

I once had a boss that insisted that developers act as support for at least a month on all newly released products. The idea was that they would get direct feedback from the customer. This would allow them to better understand the real world use cases, and share the pain of any errors. I believe this approach has a fair amount of merit. I have learned a lot from my customers. In general, I release a version 1.0, and from there, customers determine future feature releases. It doesn’t always work this way, but customers have pretty good ideas about what they want. (Thank you for that insight captain obvious). Continue reading